APO/FPO Shipments:
Whataluckypet.com. has partnered with a company called Military Mail Solutions, LLC that offers an APO/FPO forwarding service called ShipitAPO® to send shipments to our customers with APO/FPO addresses. Note: Whataluckypet.com is in no way affiliated or connected with any forwarding services including ShipitAPO®.
If you want to place an order with us and have it shipped to an APO/FPO address, please follow these instructions:
Go to ShipitAPO® and register.
- Once you have registered with ShipitAPO®, please return to Whataluckypet.com and place your order.
- Keep in mind that credit card payments must be made with a card issued by a U.S. bank and foreign bill-to addresses will not be accepted.
- The shipping address provided by ShipitAPO® is the address you should enter as the Shipping Address in the My Account Section. The My Account section is where you create an account with us before proceeding to check out.
- During checkout, provide your "ship to" address as per ShipitAPO®'s service instructions (this is typically a combination of the forwarding service facility address and a unique identifier for you).
- When your order gets processed, Whataluckypet.com will ship the product to the provided "Ship To" address and ShipitAPO® will forward the product via the United States Postal Service to your APO/FPO address.
APO/FPO Shipping Charge:
Please note that in addition to any shipping charges charged by Whataluckypet.com, ShipitAPO® has its own charges for getting your order sent to your APO/FPO address. These additional fees include a handling fee, postage and any optional insurance coverage. Both the postage and insurance are charged at published U.S. Postal Service rates. Please review ShipitAPO®'s website for further details.
APO/FPO Insurance: (Highly Recommended)
For APO/FPO Shipments, Whataluckypet.com is not responsible for loss or damage to products during shipment. Therefore, we highly recommend that you insure each package for up to its full value ($5000 is the maximum). ShipitAPO®'s insurance costs can be found here .
APO/FPO Delivery Time Frame:
Please note that APO/FPO deliveries can take up to 6-8 weeks. Package tracking may not be available to every APO/FPO address but ShipitAPO® will provide a Delivery Confirmation number for each forwarded package as issued by the U.S. Postal Service.
NOTE:
Whataluckypet.com will provide tracking information from our facilities to your ShipitAPO® address.
Delivery to Alaska and Hawaii and U. S. Territories:
If you have an Alaska, Hawaii or U. S. Territory address, ShipitAPO® can forward your packages as well. Simply follow the same steps as outlined above.
Returns from outside the lower 48 Unites States of America:
If you're an APO/FPO, Alaska, Hawaii, or US Territories customer you are outside the Whataluckypet.com delivery area.
The standard Whataluckypet.com returns policy applies, with the exception that you're responsible for shipping the product back to the return address that will be provided you by RMA, plus handling, customs, and inventory liability that may be incurred.
Whataluckypet.com will include tax, if applicable, with return refunds. Original shipping and handling charges will not be refunded.
To return a product:
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E-mail Whataluckypet.com at returns@whataluckypet.com with the original order number, product description, quantity to be returned, and reason for return.
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If the return is authorized, we will e-mail you back an RMA number and return shipping address.
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Repackage the product in its original packaging.
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Write the RMA number in large letters on the outside of the package.
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Ship the product to the address in the return authorization e-mail. Since you're responsible for the safe delivery of the inventory to Whataluckypet.com, you may wish to insure it against loss.
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Once the return is received and the product passes inspection, Whataluckypet.com will issue a credit to the credit card used for the purchase (usually 5 to 7 business days after receipt).
Thanks for choosing Whataluckypet.com!
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