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Shipping
We ship to any physical address in the lower 48 United States.
We CANNOT ship to any PO Box. You must provide us with your PHYSICAL ADDRESS for all shipments. To ship APO/FPO, Alaska, Hawaii, or any US Territory, please see section below with the heading APO/FPO Shipments:
We ship from our various manufacturers warehouses within the USA or Canada and therefore, your order may arrive in different packages and at different times and via various shipping companies such as UPS, FedEx, or DHL.
We will email tracking information to you on your order as soon as information is available. WhatALuckyPet.com will ship your order within (2) working days of its receipt if the items ordered are in stock at the time of order.
Some shipping dates may be longer because of custom manufacture and those items will be noted in the product description page.
In the event an item is not in stock, we will contact you with the expected delay in shipment.
All shipping dates are estimations.
ALL orders over $49 get FREE standard ground shipping within the Continental U.S. only. For orders $49 and below, you pay a $5 flat rate.
If you need faster shipping, please contact us at info@whataluckypet.com and we will work with you to arrange alternate shipping that will be charged at the full rate quoted to us.
NOTE: The state of Washington requires that we charge sales tax on the cost of shipping as well as the cost of the product. All sales taxes charged to residents of the state of Washington will be calculated at the % rate of the delivery address.
Canceling an Order
We attempt to ship most orders within 24 hours because we know our customers are eager to receive their new products. Because of this, orders cannot be cancelled on the website. Please contact info@whataluckypet.com or on our toll free customer service phone 1-866.469.9257 and we will do our best to change or cancel orders that have not already shipped. You will be responsible for actual shipping charges on a cancelled order once it has been shipped and free shipping will not apply.
Returns
Our return policy is among the most liberal in the industry. You may return almost any purchase made on this site within 60 days (for most products - please see exceptions below) for a full refund (subject to restocking fee).
The exceptions are custom made products which may not be returned except in case of manufacturer defect. Certain manufacturers products sales are final except in case of defective product. All exceptions will be noted on their individual product web pages "NOTES" near the bottom of each Product Description page. Certain manufacturers have specific return requirements as noted below.
Dynamic Accents Returns:
In the event that you want to exchange or return an undamaged & unused product you will need to request an Return Authorization number within 3 days of receipt of delivery. Once we have been notified of a return request, Dynamic Accents will issue an RMA number to us, which we will provide to you to be noted on the package for return.
Once issued, the Return Authorization is valid for 14 business days. You will be asked to return a product directly to Dynamic Accents via your choice of freight carrier at your expense. Returns should be sent to the following address:
Dynamic Accents, Ltd.
1450 Spruce Street Ext. #4
Wooster, Ohio 44691
Attn: Returns Department
Kittypod RETURNS:
Kittypod guarantees all products against manufacturing defects. In the event of a manufacturer defect, the defective item will be reviewed by Kittypod and exchanged for same product only. Otherwise, items are non-refundable in order to protect against the spread of animal disease. Customers must give advance notice for any returns, and refer to the return instructions prior to return shipment which will be handled on a case by case basis. Shipping charges are non-refundable, however, Kittypod will pay the shipping fee for replacement of a defective product. Repair kits may also be provided.
Kittypod reserves the right to review and return requests on a case by case basis. Return requests must be made within 3 days of receipt of the item. Kittypod will review the request, and if approved, issue an approval code for the return. Returned items must be in the same condition it was received and with original packaging. Supplementary packing materials may be required if the shipping container has been damaged during the original shipment.
Items may be subject to a restocking fee under certain conditions.
Kittypod is not responsible for item damages during shipping. Items must be insured by carrier.
Products returned for refund and not exchange, are subject to a 15% restocking charge. Product must be returned in NEW condition, in the original packaging, including any documentation and accessories. Product not returned in this manner, or products that have been damaged by pets or pet owners are not eligible for refund or exchange.
In the event that you want to return an undamaged & unused product you will be required to request an RMA (Return Merchandise Authorization) number within 60 days of receipt of your order. Please see the paragraph with the ** below that explains the process of obtaining your RMA #.
Products Returned for Refund
Products returned for refund will incur a 15% restocking charge. Product must be returned in NEW condition, in the original packaging, including any documentation and accessories. Products not returned in this manner, or products that have been damaged by pets or pet owners are not eligible for refund. Upon receipt of return, Whataluckypet will inspect the returned product. If product is received in new saleable condition, a credit will be issued to our customer in full (minus the 15% restocking charge). We reserve the right to make the final determination on the returned product condition. Pet health is our concern and we cannot accept return products that your pet has marked with evidence of use. We will notify you if your product does not pass inspection. If you want the product returned to you, you will be responsible for the return shipping costs.
Please allow up to 14 business days after we receive and approve the returned products for credit to be issued. We will issue credit to the same credit card that you originally used to pay for your product.
Products may only be returned for exchange if damaged or defective.
Defective or Damaged Merchandise Policy
Whataluckypet.com holds product quality and customer/consumer satisfaction in the highest of regard, therefore our policy on these issues is as follows: We reserve the right to make the final determination on the returned product condition. Pet health is our concern and we cannot accept return products that your pet has marked with evidence of use.
In the event that a product is defective upon consumer receipt, we require that our customer request an RMA (Return Merchandise Authorization) number from us within 3 business days of receipt and that the consumer return the defective product to us at our expense (except ShipitAPO® customers. See note below). Please see the paragraph with the ** below that explains the process of obtaining your RMA #.
Note: APO/FPO, Hawaii, Alaska, and US Territories customers who use the ShipitAPO® service are subject to the APO/FPO returns rules shown below the APO/FPO Shipments: Please Scroll down to find these rules.
We will expedite the processing of your replacement product directly from our warehouse.
Please allow up to 14 business days after we receive the returned defective product for the replacement product to arrive back at your address.
Manufacturers Warrantees
Manufacturer’s warrantees should be handled directly with the manufacturer by the consumer.
** RMA (Return Merchandise Authorization)
Within the time limits noted in the above paragraphs, please notify us about your return issue by signing into MY ACCOUNT at www.whataluckypet.com and click "VIEW THE ORDERS I HAVE MADE" and then click on [Need to return this product?] and follow the instructions. You may also find your account by clicking on the link included in your order confirmation email sent to your email address when your order was first confirmed. Please be sure to retain this email information for your reference.
If you have problems we can help if you call toll free 1-866-4MY-WALP (1-866-469-9257) or email us at returns@whataluckypet.com.
We will issue you an RMA (Return Merchandise Authorization) number. No returns will be accepted without an RMA.
Once issued, the RMA is valid for 10 business days.
We will email you detailed instructions to return your order. In the event you do not provide an email address, we will do our best to contact you with return information via an alternate method of your choice.
Returns Requirements and Information
All shipping costs (to and from destination) are non-refundable unless you receive a defective product, or wrong item sent.
In the case of defective or wrong item sent, we will pay ground shipping to and from destination.
Return the unused product in its original package in new and resalable condition with all the accessories and original packing.
We highly recommend that returns be via UPS or FEDEX for tracking and insuring purposes. This is for your protection as we cannot refund or exchange a product we do not receive.
We reserve the right to make the final determination on the returned product condition. Pet health is our concern and we cannot accept return products that your pet has marked with evidence of use.
Damaged Package
If your order arrives in a damaged package, do not accept the package or be sure to notify the carrier within 5 days. Save all your package materials and papers to support your claim.
Fedex Claims.
UPS Claims.
We are not responsible for damage caused by the carrier.
APO/FPO Shipments:
Whataluckypet.com has partnered with a company called Military Mail Solutions, LLC that offers an APO/FPO forwarding service called ShipitAPO® to send shipments to our customers with APO/FPO addresses. Note: Whataluckypet.com is in no way affiliated or connected with any forwarding services including ShipitAPO®.
If you want to place an order with us and have it shipped to an APO/FPO address, please follow these instructions:
Go to ShipitAPO® and register.
- Once you have registered with ShipitAPO®, please return to Whataluckypet.com and place your order.
- Keep in mind that credit card payments must be made with a card issued by a U.S. bank and foreign bill-to addresses will not be accepted.
- The shipping address provided by ShipitAPO® is the address you should enter as the Shipping Address in the My Account Section. The My Account section is where you create an account with us before proceeding to check out.
- During checkout, provide your "ship to" address as per ShipitAPO®'s service instructions (this is typically a combination of the forwarding service facility address and a unique identifier for you).
- When your order gets processed, Whataluckypet.com will ship the product to the provided "Ship To" address and ShipitAPO® will forward the product via the United States Postal Service to your APO/FPO address.
APO/FPO Shipping Charge:
Please note that in addition to any shipping charges charged by Whataluckypet.com, ShipitAPO® has its own charges for getting your order sent to your APO/FPO address. These additional fees include a handling fee, postage and any optional insurance coverage. Both the postage and insurance are charged at published U.S. Postal Service rates. Please review ShipitAPO®'s website for further details.
APO/FPO Insurance: (Highly Recommended)
For APO/FPO Shipments, Whataluckypet.com is not responsible for loss or damage to products during shipment. Therefore, we highly recommend that you insure each package for up to its full value ($5000 is the maximum). ShipitAPO®'s insurance costs can be found here .
APO/FPO Delivery Time Frame:
Please note that APO/FPO deliveries can take up to 6-8 weeks. Package tracking may not be available to every APO/FPO address but ShipitAPO® will provide a Delivery Confirmation number for each forwarded package as issued by the U.S. Postal Service.
NOTE:
Whataluckypet.com will provide tracking information from our facilities to your ShipitAPO® address.
Delivery to Alaska and Hawaii and U. S. Territories:
If you have an Alaska, Hawaii or U. S. Territory address, ShipitAPO® can forward your packages as well. Simply follow the same steps as outlined above.
Returns from outside the lower 48 Unites States of America:
If you're an APO/FPO, Alaska, Hawaii, or US Territories customer you are outside the Whataluckypet.com delivery area.
The standard Whataluckypet.com returns policy applies, with the exception that you're responsible for shipping the product back to the return address that will be provided you by RMA, plus handling, customs, and inventory liability that may be incurred.
Whataluckypet.com will include tax, if applicable, with return refunds. Original shipping and handling charges will not be refunded.
To return a product:
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E-mail Whataluckypet.com at returns@whataluckypet.com with the original order number, product description, quantity to be returned, and reason for return.
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If the return is authorized, we will e-mail you back an RMA number and return shipping address.
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Repackage the product in its original packaging.
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Write the RMA number in large letters on the outside of the package.
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Ship the product to the address in the return authorization e-mail. Since you're responsible for the safe delivery of the inventory to Whataluckypet.com, you may wish to insure it against loss.
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Once the return is received and the product passes inspection, Whataluckypet.com will issue a credit to the credit card used for the purchase (usually 5 to 7 business days after receipt).
Thanks for choosing Whataluckypet.com!
Revised 08-16-2010
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