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Shipping
We ship to any physical address in the lower 48 United States.
We CANNOT ship to any PO Box. You must provide us with your PHYSICAL ADDRESS for all shipments.
We ship from our various manufacturers warehouses within the USA or Canada and therefore, your order may arrive in different packages and at different times and via various shipping companies such as UPS, FedEx, or DHL. Currently, UPS Ground delivers all products from Cain and Able, Dorothy Bauer, Lucy's Luxuries, Meowme, one form design, and Wild Whiskers. Fedex Ground delivers all products from KittyPod and Vurv Designs. DHL Ground delivers all products from Cece Kent.
We will email you tracking information on your order as soon as information is available. WhatALuckyPet.com will ship your order within (2) working days of its receipt if the items ordered are in stock at the time of order.
Some shipping dates may be longer because of custom manufacture and those items will be noted in the product description page.
In the event an item is not in stock, we will contact you with the expected delay in shipment.
All shipping dates are estimations.
All products are shipped for a flat rate of $7.50 per order for standard ground shipping regardless of how many items are in your shipments and will show up on the Shipping Information page as a separate shipping charge and will be added as part of your final cost. If you need faster shipping, please contact us at info@whataluckypet.com and we will work with you to arrange alternate shipping that will be charged at the full rate quoted to us.
NOTE: The state of Washington requires that we charge sales tax on the cost of shipping. All sales taxes charged to residents of the state of Washington will be calculated at the rate of 7.7% of the total of the product cost plus the total of the shipping cost.
Canceling an Order
We ship most orders within 24 hours because we know our customers are eager to receive their new products. Because of this, orders cannot be cancelled on the website. Please contact info@whataluckypet.com or on our toll free customer service phone 1-866.469.9257 and we will do our best to change or cancel orders that have not already shipped.
You will be responsible for shipping charges on a cancelled order once it has been shipped.
Returns
You may return any purchase made on this site within 14 days with the following exceptions.
To Return Any CECE KENT Merchandise:
Returns accepted for damage and defects only.
CECE KENT stands behind the quality of its products and guarantees they are free from damage and defects.
To Return any Lucy's Luxuries Merchandise:
All sales of Lucy's Luxuries products are final except for defective products. Please report problems or defects within 3 days of receipt.
To Return any Dynamic Accents, Ltd Merchandise:
In the event that you wants to exchange or return an undamaged & unused product you wil be required to request a Return Authorization number within 5 days of receipt of delivery. Once we have been notified of a return request, Dynamic Accents, Ltd. will issue an RMA number which we will provide to you to be noted on the package for return. Once issued, the Return Authorization is valid for 14 business days. You may return a product directly to Dynamic Accents via your choice of freight carrier at your expense. Returns should be sent to the following address:
Dynamic Accents, Ltd.
1450 Spruce Street Ext. #4
Wooster, Ohio 44691
Attn: Returns Department
Products returned for refund and not exchange, are subject to a 15% restocking charge. Product must be returned in NEW condition, in the original packaging, including any documentation and accessories. Product not returned in this manner, or products that have been damaged by pets or pet owners are not eligible for refund. Upon receipt of return, Dynamic Accents will inspect the returned product. If product is received in new salable condition, a credit will be issued to our customer in full.
Please allow up to 14 days from receipt for credit to be issued.
Dynamic Accents, Ltd. Damage and Defective Merchandise Policy
Dynamic Accents holds product quality and customer/consumer satisfaction in the highest of regard, therefore our policy on these issues is as follows:
Manufacturer Defects:
In the event that a product is defective upon consumer receipt, we require that our customer request a Return Authorization number from Dynamic Accents and that the consumer return the defective product to us at our expense. We will expedite a replacement product directly to the consumer from our warehouse. In the event that the product fails under NORMAL usages conditions within 1 year of the consumer purchase date, we will honor this replacement in full policy. We will require proof of purchase date from the consumer.
Freight Damages:
While we are confident that our packaging standards are adequate to protect our products under normal handling while in-transit, we realize that inevitably, freight damage can and will occur. We firmly believe that transportation companies need to be responsible for mishandling freight and will work with our customers to ensure that their freight claims with their carriers are resolved to their satisfaction. When reasonably deemed by our customers that damage is due to inadequate packaging or pallet configuration of the product, we limit our liability on damages to 5% of total invoice.
Freight Shortages:
Freight shortages will be credited in full upon customer service approval.
Le Pet Petite Boutique
Returns of unused merchandise in its original package and in new and resalable condition wil be accepted within 14 days of receipt, less original and return shipping and handling fees. There is a 15% restocking fee on items returned for reasons other than manufacturere defect. Defects must be reported within 3 days of receipt to qualify for waived restocking fee.
RMA (Return Merchandise Authorization)
Notify us within 7 days about your return issue by signing into MY ACCOUNT at www.whataluckypet.com and click "VIEW THE ORDERS I HAVE MADE" and then click on [Need to return this product?] and follow the instructions. You may also find your account by clicking on the link included in your order confirmation email sent to your email address when your order was first confirmed.
If you have problems we can help if you call toll free 1-866-4MY-WALP (1-866-469-9257) or email us at returns@whataluckypet.com.
We will issue you RMA # (Return Merchandise Authorization number).
No returns will be accepted without an RMA.
We will email you detailed instructions to return your order.
All shipping costs (to and from destination) are non-refundable unless you receive a defective product, or wrong item sent. In the case of defective or wrong item sent, we will pay ground shipping to and from destination.
We cannot exchange items unless they arrive defective or damaged other than by the carrier.
Return the unused product in its original package in new and resalable condition with all the accessories and original packing.
We highly recommend that returns be via UPS, FEDEX or DHL for tracking and insuring purposes. This is for your protection as we cannot refund or exchange a product we do not receive.
Once the product is returned and we can determine it is in new and resalable condition, we will refund to your credit card the full purchase price less the shipping cost.
We reserve the right to make the final determination on the returned product condition. Pet health is our concern and we cannot accept return products that your pet has marked with evidence of use.
Damaged Package
If your order arrives in a damaged package, do not accept the package or be sure to notify the carrier within 5 days. Save all your package materials and papers to support your claim.
For FedEx claims click on this link:
http://www.fedex.com/us/services/terms/groundtariff.html#filing and click on claims.
For UPS claims click on this link:
Click here
For DHL claims click on this link:
http://www.dhl-usa.com/claim/file.asp?nav=FAQ/Billing
We are not responsible for damage caused by the carrier.
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